5.0 Shipping and Delivery Policy

5.1 Fulfillment

Heritales uses third-party logistics aggregators for order fulfillment and delivery. Orders are shipped from our warehouse or partner facilities after payment confirmation.

5.2 Delivery Timelines

• Orders are typically dispatched within 2–3 business days of confirmation.
• Standard delivery within India is 5–9 business days, depending on location.
• Delivery to remote or non-metro areas may take longer.

Delivery timelines are estimates and may vary due to external factors such as courier delays, weather, or public holidays.

5.3 Tracking

Upon dispatch, customers will receive an email or SMS with tracking details. The shipment can be tracked via the logistics partner’s tracking link.

5.4 Shipping Charges

Shipping fees, if applicable, will be displayed at checkout before payment confirmation.

Free shipping thresholds or promotional offers may apply periodically at the discretion of Heritales.

5.5 Undeliverable Orders

If an order is undeliverable due to an incorrect address, unavailability of recipient, or repeated failed delivery attempts, the order may be cancelled and returned. Refunds will be issued after deducting actual forward and reverse logistics costs.