4.0 Privacy Policy
Heritales India (O2O Solutions) respects user privacy and complies with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and related rules.
4.1 Information Collected
We collect personal information necessary for processing orders and providing services, including:
- Name, contact number, billing and shipping addresses, and email;
- Payment and transaction details (processed securely via third-party gateways);
- Order history and communications with customer service.
No sensitive financial data (e.g. full card details) is stored on our servers.
4.2 Use of Information
Collected data is used to:
- Process, deliver, and manage customer orders;
- Communicate order status, support, or updates;
- Maintain legal and tax compliance records;
- Improve service and site experience.
4.3 Data Sharing
Information may be shared with:
- Third-party logistics aggregators and courier services for delivery;
- Payment gateways for secure transactions;
- IT and analytics partners for technical maintenance.
All partners are bound by confidentiality and data protection obligations. Heritales does not sell or rent customer data to third parties.
4.4 Data Security
The website operates under HTTPS encryption. Payment gateways through its payment gateway partner(s) comply with RBI and PCI-DSS standards. Reasonable technical and organisational measures are implemented to prevent unauthorised access, misuse, or disclosure.
4.5 Data Retention
Personal data is retained only for as long as required to fulfil the purpose of collection or to comply with legal obligations.
4.6 User Rights
Customers may request access, correction, or deletion of personal data by contacting the Grievance Officer.
Heritales reserves the right to retain certain data for compliance with tax and accounting regulations.
4.7 Grievance Officer
Grievance Officer – Heritales India (O2O Solutions)
Email: heritage@heritalesindia.com
Phone: +91 9310907179
Address: 165, Sector 14, Vasundhara, Ghaziabad, Uttar Pradesh – 201012
Working Hours: Monday–Friday, 10:00–17:00 IST